Episode 84. In today’s practical episode, “What Works for Accountants with Better Client Empathy.”
Key takeaways from this episode include:
⍟ what empathy means in basic terms, and why it is sadly lacking with many accountants
⍟ shout out to Terrell Turner, podcast host of “The Finance & Accounting Show”
⍟ proof that going back to basics with human relationships and communications is necessary for even experienced accountants
⍟ why courtship and dating is similar to building relationships for accounting professionals
⍟ the benefits to accountants and CPAs of caring for prospects and clients, and showing them that they care
⍟ simple but effective conversational phrases accountants can use to show interest in clients and prospects
⍟ the good things that happen for accountants when they show genuine empathy with people they talk to
⍟ the role of curiosity for accountants in developing empathy for the people they serve and work with
⍟ the bad things that happen to accountants when they won’t or don’t or can’t care for their clients and prospects
⍟ how to make somebody fall in love with you and how it applies to accounting relationships
⍟ proof that CPAs and accountants can be more empathetic if they truly want to
⍟ how accountants can build on their technical skills to boost their careers and be recession proof
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NOTE TO LISTENERS:
The Accounting Influencers Podcast is a CPE-accredited daily radio-style show with four segments coming out every Monday which are repeated on the other 4 weekdays as standalone episodes, plus a bonus ‘from the client’s perspective’ episode on Saturdays. On Sundays, listeners get a short min trailer for the coming week’s episodes.
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